Jira Service Management

{"xsrfToken":"2e8a19eaa10039a6690676ff7ac3e215a700f11c_lout","branding":{"id":"10","key":"bsd","name":"Bioinformatics Service Desk","portalBaseUrl":"/servicedesk/customer/portal/10"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/29af2b87-ef2e-498a-bc68-1b3dd217540b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWYxMzZjZC02N2YxLTQ5NGYtYjA4OC05NzRlMmI0NTIzMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5YWYyYjg3LWVmMmUtNDk4YS1iYzY4LTFiM2RkMjE3NTQwYiI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NDY1ODYsIm5iZiI6MTczODc0NTk4Nn0.eUVQ45vxIeyLD9OLjFjVwX-D9EgKaojzm-tPSKKxSgY&client=89f136cd-67f1-494f-b088-974e2b452333&mode=fit","logoId":"29af2b87-ef2e-498a-bc68-1b3dd217540b","isLogoAvailable":true,"helpCenterTitle":"Welcome to Genomcore Help Desk and Knowledge Base","sharedPortalName":"Genomcore Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Genomcore Help Desk and Knowledge Base","sharedPortalName":"Genomcore Support Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#83c6ca","helpCenterTitleColor":"#696969","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8c76ffc3-53e0-46e6-9d34-babd247625b5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWYxMzZjZC02N2YxLTQ5NGYtYjA4OC05NzRlMmI0NTIzMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjNzZmZmMzLTUzZTAtNDZlNi05ZDM0LWJhYmQyNDc2MjViNSI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NDY1ODYsIm5iZiI6MTczODc0NTk4Nn0.VEqtvYuC26Cf2yneywhl0d8RjtVqO-CX-u3XAQIEi0w&client=89f136cd-67f1-494f-b088-974e2b452333&height=300&mode=fit","bannerMediaApiFileId":"8c76ffc3-53e0-46e6-9d34-babd247625b5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"bsd","projectId":11270,"serviceDeskId":10,"name":"Bioinformatics Service Desk","description":"","portalBaseUrl":"/servicedesk/customer/portal/10","onlyPortal":false,"reqTypes":[{"id":"10815","name":"New feature for BioInformatics Team","descriptionHtml":"","callToAction":"New feature for BioInformatics Team","introHtml":"","icon":10321,"iconUrl":"https://madeofgenes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[35],"key":""},{"id":"10816","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"","icon":10321,"iconUrl":"https://madeofgenes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[35],"key":""}],"reqGroups":[{"id":35,"name":"General"}],"orderMapping":{"35":[10815,10816]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWYxMzZjZC02N2YxLTQ5NGYtYjA4OC05NzRlMmI0NTIzMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTI3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3Mzg3NDcxODYsIm5iZiI6MTczODc0NTk4Nn0.yBhJE0oy7qCgTqhvekvfyUpvAyYsrGHCdGr-mnmD8qM","targetCollection":"upload-project-11270","endpointUrl":"https://api.media.atlassian.com","clientId":"89f136cd-67f1-494f-b088-974e2b452333","tokenDurationInMins":20}},"reqCreate":{"id":10816,"projectId":11270,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"","instructions":"","icon":10321,"iconUrl":"https://madeofgenes.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11195","fieldConfigId":"12257","label":"Steps to Reproduce","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11196","fieldConfigId":"12258","label":"Expected Results","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_11197","fieldConfigId":"12259","label":"Actual Results","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/10/create/10816","requestValidateBaseUrl":"/servicedesk/customer/portal/10/validate/10816","calendarParams":{"firstDay":0,"date":"2025-02-05T09:59:46+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4OWYxMzZjZC02N2YxLTQ5NGYtYjA4OC05NzRlMmI0NTIzMzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTI3MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3Mzg3NDcxODYsIm5iZiI6MTczODc0NTk4Nn0.yBhJE0oy7qCgTqhvekvfyUpvAyYsrGHCdGr-mnmD8qM","targetCollection":"upload-project-11270","endpointUrl":"https://api.media.atlassian.com","clientId":"89f136cd-67f1-494f-b088-974e2b452333","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/10?xdm_e=https%3A%2F%2Fmadeofgenes.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxZWJhMmFiZDQ4OGY4YzI3MjE3OTg3YjE4M2I1YjUyMjYyMTIwNWU5ZWVhZTdjMmVlZDVkNTYyMjAyMGIwMzJkIiwiaXNzIjoiamlyYTo3ZTk3OTQ3Ni03MjdlLTRkODctOTc1NC1hNTZiYmI1YWI0YWMiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzM4NzQ2ODg2LCJpYXQiOjE3Mzg3NDU5ODZ9.k0cnndiOu16buhTOa-WdEhadWncERPrjnzvpBDD6hHg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6N2U5Nzk0NzYtNzI3ZS00ZDg3LTk3NTQtYTU2YmJiNWFiNGFjIiwiY29udGV4dCI6eyJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9tYWRlb2ZnZW5lcy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9tYWRlb2ZnZW5lcy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJCU0QiLCJpZCI6IjExMjcwIn19fSwiZXhwIjoxNzM4NzQ2ODg2LCJpYXQiOjE3Mzg3NDU5ODZ9.0cSzG_Ue3RdRBhuh49BmqFC98WFH_vTsawbQzr2sRo8\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://madeofgenes.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://madeofgenes.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"BSD\\\",\\\"id\\\":\\\"11270\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"BSD\\\",\\\"project.id\\\":\\\"11270\\\",\\\"servicedesk.serviceDeskId\\\":\\\"10\\\",\\\"servicedesk.requestTypeId\\\":\\\"10816\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://madeofgenes.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}